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Community Guidelines

"Bitezo is a brand name and technology platform owned and operated by Tradenixis Ventures LLP, a Limited Liability Partnership registered under the Limited Liability Partnership Act, 2008, having its registered office in Maharashtra, India."

  • At Bitezo, we are committed to creating a safe, respectful, and trustworthy community for customers, restaurants, delivery partners, and all users of our platform. By using Bitezo, you agree to follow these Community Guidelines.

 

1. Be Respectful

  • Treat everyone with courtesy and respect, including: 
  • • Restaurant staff 
  • • Delivery partners 
  • • Customer support representatives 
  • • Other users 
  • Harassment, abusive language, discrimination, threats, intimidation, or offensive behavior will not be tolerated.

 

2. Provide Accurate Information

  • Users must provide accurate and up-to-date information, including: 
  • • Name 
  • • Contact details 
  • • Delivery address 
  • • Payment information 
  • Providing false, misleading, or fraudulent information may result in suspension or termination of your account.

 

3. Respect Delivery Partners

  • Please: 
  • • Be available to receive your order. 
  • • Respond to calls or messages promptly. 
  • • Provide clear delivery instructions. 
  • • Ensure a safe and accessible delivery location.

Abuse, harassment, discrimination, or unsafe behavior toward delivery partners is strictly prohibited.

 

4. Respect Restaurants

  • Customers should not: 
  • • Make false complaints. 
  • • Attempt to obtain unjustified refunds. 
  • • Place prank or fraudulent orders. 
  • • Misuse promotional offers. 
  • Restaurants are expected to maintain high standards of food quality, hygiene, and customer service.

 

5. Honest Reviews

  • Reviews and ratings should: 
  • • Be truthful. 
  • • Reflect your genuine experience. 
  • • Avoid offensive, defamatory, or misleading content. 
  • Do not post fake reviews or attempt to manipulate ratings.

 

6. No Fraudulent Activity

  • The following activities are prohibited: 
  • • Payment fraud 
  • • Identity theft 
  • • Fake accounts 
  • • Chargeback abuse
  • • Coupon or promotional abuse 
  • • Fake referrals 
  • • Unauthorized account access 
  • • Any illegal or deceptive activity

 

7. Account Security

  • Users are responsible for: 
  • • Keeping login credentials confidential. 
  • • Protecting OTPs and passwords. 
  • • Reporting unauthorized account access immediately. 
  • Do not share your account with others.

 

8. Prohibited Content

  • Users must not upload, share, or transmit content that: 
  • • Is unlawful or illegal. 
  • • Contains hate speech or discrimination. 
  • • Includes threats or harassment. 
  • • Is sexually explicit or obscene. 
  • • Promotes violence. 
  • • Infringes intellectual property rights. 
  • • Contains malware, viruses, or harmful software. 
  • • Violates the privacy of others.

 

9. Compliance with Laws

  • All users must comply with applicable laws and regulations while using the Bitezo platform. 
  • Restaurants are responsible for maintaining all required licenses, permits, registrations, and food safety certifications.

 

10. Fair Use of the Platform

  • Users should not: 
  • • Interfere with platform operations. 
  • • Attempt to hack or exploit the system. 
  • • Reverse engineer the application. 
  • • Use bots, scripts, or automated tools without authorization. 
  • • Attempt to disrupt services or gain unauthorized access.

 

11. Reporting Issues

  • If you experience: 
  • • Fraud 
  • • Safety concerns 
  • • Inappropriate behavior 
  • • Delivery issues 
  • • Restaurant misconduct 
  • • Platform abuse 
  • Please report the issue through the Bitezo app or Customer Support as soon as possible.

 

12. Enforcement

  • Bitezo reserves the right to investigate violations of these Community Guidelines and may take appropriate action, including: 
  • • Issuing warnings 
  • • Removing content 
  • • Suspending or terminating accounts 
  • • Restricting access to platform features 
  • • Reporting unlawful activities to relevant authorities where required

 

13. Changes to These Guidelines

  • Bitezo may update these Community Guidelines from time to time. Updated versions will be published on the Bitezo platform and become effective immediately upon publication.

 

Our Commitment

  • Bitezo is committed to building a reliable, respectful, and transparent food delivery marketplace. By working together, customers, restaurants, delivery partners, and Bitezo can help create a positive experience for everyone in our community.