“Bitezo is a brand name and technology platform owned and operated by Tradenixis Ventures LLP, a Limited Liability Partnership registered under the Limited Liability Partnership Act, 2008, having its registered office in Maharashtra, India.”
Bitezo ("Bitezo", "we", "our", or "us"), operated by Tradenixis Ventures LLP, respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information when you use the Bitezo website, mobile application, and related services ("Platform").
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Scope
This Privacy Policy applies to:
• Customers
• Guest Users
• Website Visitors
• Mobile Application Users
Separate privacy notices may apply to Restaurant Partners, Delivery Partners, employees, and job applicants.
3. Information We Collect
Depending on how you use Bitezo, we may collect the following categories of information.
3.1 Personal Information
• Full Name
• Mobile Number
• Email Address
• Delivery Addresses
• Profile Photo (if provided)
3.2 Account Information
• Login Details
• OTP Verification Status
• Saved Addresses
• Saved Preferences
• Order History
3.3 Order Information
• Restaurant Selected
• Food Items Ordered
• Delivery Instructions
• Payment Method
• Order Value
• Order Status
3.4 Payment Information
For online payments, we receive limited transaction information such as:
• Transaction ID
• Payment Status
• Payment Method
• Amount Paid
Bitezo does not store complete debit card, credit card, UPI PIN, CVV, or internet banking credentials. Payments are processed through authorized payment gateway providers.
3.5 Location Information
With your permission, we may collect:
• Device Location
• GPS Coordinates
• Delivery Address
• Approximate Location Location information is used solely for providing delivery services and improving your experience.
3.6 Device Information
We may automatically collect:
• Device Model
• Operating System
• Browser Type
• IP Address
• Device Identifier
• App Version
• Language Preferences
• Crash Reports
3.7 Customer Support Information
When you contact us, we may collect:
• Complaint Details
• Support Requests
• Call or Chat Records (where applicable)
• Email Communications
4. How We Collect Information
We collect information:
• Directly from you during registration or checkout.
• When you place an order.
• When you contact customer support.
• Through cookies and similar technologies.
• Through your device, with your permission.
• From payment gateway confirmations.
• From restaurants and delivery partners where necessary to complete your order.
5. Why We Use Your Information
We process your information to:
• Create and manage your account.
• Verify your identity through OTP.
• Process and deliver orders.
• Coordinate with restaurants and delivery partners.
• Process payments and refunds.
• Provide customer support.
• Detect fraud and unauthorized activity.
• Improve our services and user experience.
• Send important service notifications.
• Comply with legal and regulatory obligations.
Where permitted by law and subject to your preferences, we may also send promotional offers and updates.
6. Legal Basis for Processing
We process your personal data where:
• It is necessary to provide the services you request.
• You have given your consent.
• We are required to comply with legal obligations.
• It is necessary to protect our legitimate business interests, provided such interests do not override your rights.
7. Sharing of Information
We may share your information only as necessary with:
• Restaurant Partners
• Delivery Partners
• Payment Gateway Providers
• Cloud Hosting Providers
• SMS and Email Service Providers
• Customer Support Service Providers
• Analytics and Performance Monitoring Providers
• Government Authorities, Regulators, Courts, or Law Enforcement Agencies when legally required.
We do not sell or rent your personal information to third parties for their independent marketing purposes.
8. Data Security
We implement reasonable technical and organizational safeguards to protect your information, including:
• Secure encrypted connections (HTTPS/SSL)
• Access controls
• Password protection
• Database security measures
• System monitoring
• Regular software updates While we strive to protect your information, no method of transmission or storage is completely secure. Users are responsible for safeguarding their account credentials and OTPs.
9. Data Retention
We retain your information only for as long as necessary to:
• Provide our services.
• Maintain order records.
• Resolve disputes.
• Prevent fraud.
• Comply with applicable legal, tax, and regulatory requirements.
When personal information is no longer required, it will be deleted or anonymized in accordance with our internal data retention practices and applicable law.
10. Your Rights
Subject to applicable law, you may have the right to:
• Access your personal information.
• Correct inaccurate information.
• Update your profile details.
• Request deletion of your personal information, where applicable.
• Withdraw consent for certain processing activities. • Object to or restrict certain processing where permitted by law.
• Lodge a grievance regarding the handling of your personal data.
Certain requests may be limited where retention is required by law or necessary for legitimate business purposes.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
• Remember your preferences.
• Maintain login sessions.
• Improve website functionality.
• Analyze website traffic and usage.
• Enhance security.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
12. Children's Privacy
The Platform is not intended for children under the age of 18.
We do not knowingly collect personal information from children without appropriate authorization. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.
13. Third-Party Services
The Platform may integrate with or link to third-party services, including payment gateways, maps, messaging providers, and analytics tools.
These services operate under their own privacy policies. Bitezo is not responsible for the privacy practices of third-party services.
14. Marketing Communications
Where permitted by law, Bitezo may send:
• Promotional offers
• Discount coupons
• Service announcements
• Feature updates
• Newsletters
You may opt out of promotional communications at any time. Service-related communications necessary for your account or orders may still be sent.
15. International Data Processing
Your information may be processed or stored using secure cloud infrastructure that could be located outside your state or country, subject to applicable legal requirements and appropriate safeguards.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.
The updated version will be published on the Platform with a revised Effective Date. Continued use of the Platform after publication constitutes acceptance of the updated Privacy Policy.
