"Bitezo is a brand name and technology platform owned and operated by Tradenixis Ventures LLP, a Limited Liability Partnership registered under the Limited Liability Partnership Act, 2008, having its registered office in Maharashtra, India."
This Delivery Policy explains how Bitezo processes and delivers food orders placed through the Bitezo platform.
1. Delivery Service
Bitezo is a technology platform that connects customers with partner restaurants and delivery personnel. Delivery services are available only within designated serviceable areas.
Delivery availability may vary depending on the customer's location, restaurant operating hours, weather conditions, and delivery partner availability.
2. Delivery Time
Estimated delivery times displayed during checkout are approximate and are provided for convenience only.
Actual delivery times may vary due to:
• Restaurant preparation time
• Order volume
• Traffic conditions
• Weather conditions
• Public holidays
• Road closures
• Delivery partner availability
• Other unforeseen circumstances
Bitezo does not guarantee delivery within the estimated time.
3. Delivery Charges
Delivery charges, if applicable, will be displayed before the customer confirms the order. Delivery fees may vary depending on:
• Distance from the restaurant
• Promotional offers
• Peak hours
• Surge demand
• Order value
Applicable taxes may be charged separately where required.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery details, including:
• Full address
• Landmark
• Mobile number
• PIN code
• Floor and apartment details (if applicable)
Bitezo shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information.
5. Customer Availability
Customers should be available at the delivery location when the delivery partner arrives. If the customer cannot be contacted or fails to receive the order within a reasonable waiting period, the order may be cancelled without any refund.
6. Contactless Delivery
Where available, customers may choose contactless delivery during checkout.
The delivery partner will leave the order at the designated safe location as instructed by the customer.
Once the order is delivered to the designated location, responsibility for the order passes to the customer.
7. Delivery Verification
Delivery may be verified through one or more of the following methods:
• One-Time Password (OTP)
• Customer signature
• Delivery confirmation within the application
• Delivery photograph (where applicable)
8. Delivery Delays
Bitezo will make reasonable efforts to ensure timely delivery.
However, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
• Heavy traffic
• Adverse weather
• Natural disasters
• Government restrictions
• Public events
• Technical failures
• Restaurant delays
Such delays shall not automatically entitle the customer to compensation or a refund.
9. Failed Deliveries
A delivery may be considered unsuccessful if:
• The customer is unavailable.
• The delivery address is incorrect or incomplete.
• The customer refuses to accept the order.
• The delivery location is unsafe or inaccessible.
• The customer cannot be contacted using the registered mobile number
In such cases, the order may be cancelled, and refund eligibility will be governed by the Refund & Cancellation Policy.
10. Order Inspection
Customers are encouraged to inspect the package upon delivery.
If any issue is noticed, including missing items, damaged packaging, or incorrect items, customers should report it through the Bitezo app or customer support as soon as reasonably possible.
11. Serviceable Areas
Delivery services are available only in locations supported by Bitezo.
Service areas may be expanded, modified, suspended, or discontinued at any time without prior notice.
12. Force Majeure
Bitezo shall not be liable for any delay or failure in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, civil disturbances, government actions, pandemics, power failures, or internet outages.
13. Customer Responsibilities
Customers agree to:
• Provide accurate delivery information.
• Keep their phone available during delivery.
• Cooperate with the delivery partner.
• Collect the order promptly upon arrival.
• Treat delivery personnel respectfully.
14. Delivery Partner Conduct
Bitezo expects all delivery partners to maintain professional conduct while delivering orders. Customers are encouraged to report any inappropriate behaviour, safety concerns, or delivery-related issues through Bitezo customer support.
15. Changes to this Policy
Bitezo reserves the right to amend this Delivery Policy at any time. Updated versions will be published on the platform and shall become effective immediately upon publication.
