"Bitezo is a brand name and technology platform owned and operated by Tradenixis Ventures LLP, a Limited Liability Partnership registered under the Limited Liability Partnership Act, 2008, having its registered office in Maharashtra, India."
The information, services, and content made available through the Bitezo platform are provided for general informational and transactional purposes only. By accessing or using the Bitezo website, mobile application, or related services, you acknowledge and agree to the following disclaimers.
Technology Platform
Bitezo is solely a technology platform that facilitates online food ordering and connects customers with independent restaurants and delivery partners. Bitezo does not own, operate, manufacture, prepare, package, or sell any food or beverages listed on the platform.
Restaurant Responsibility
All food items, ingredients, preparation methods, portion sizes, nutritional information, pricing, packaging, quality, hygiene, and compliance with applicable food safety laws are the sole responsibility of the respective restaurant.
Bitezo does not guarantee the quality, taste, freshness, safety, or suitability of any food ordered through the platform.
Allergies and Dietary Requirements
Customers are responsible for reviewing menu descriptions and contacting the restaurant regarding allergens, ingredients, dietary restrictions, or special preparation requests before placing an order.
Bitezo shall not be liable for any allergic reactions, medical conditions, or health issues resulting from food consumed through the platform.
Delivery Estimates
Delivery times displayed on the platform are estimates only.
Actual delivery times may vary due to restaurant preparation time, traffic, weather, demand, delivery partner availability, or other unforeseen circumstances. Bitezo does not guarantee delivery within any specific timeframe.
Menu Information
Menu descriptions, photographs, prices, availability, and promotional offers are provided by partner restaurants.
Actual products may differ from the images displayed on the platform. Restaurants may modify menus, prices, or item availability without prior notice.
Service Availability
Bitezo strives to keep its platform available at all times but does not guarantee uninterrupted, error-free, or secure access.
Temporary interruptions may occur due to maintenance, software updates, technical failures, internet connectivity issues, or events beyond Bitezo's reasonable control.
Third-Party Services
The Bitezo platform may integrate with or provide access to third-party services, including payment gateways, mapping services, communication providers, and other external platforms. Bitezo is not responsible for the availability, performance, security, or policies of such third-party services.
Limitation of Liability
To the fullest extent permitted under applicable law, Bitezo, its directors, employees, affiliates, partners, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to:
Food quality or safety.
Restaurant actions or omissions.
Delivery delays.
Incorrect or incomplete orders.
Customer misuse of the platform.
Payment failures.
Technical issues.
Loss of data, profits, goodwill, or business opportunities.
No Warranty
The Bitezo platform and all related services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. Bitezo disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and uninterrupted availability.
Force Majeure
Bitezo shall not be responsible for any delay, interruption, or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, pandemics, government actions, strikes, civil unrest, power failures, internet outages, or other force majeure events.
User Responsibility
Users are responsible for:
Providing accurate account and delivery information.
Maintaining the confidentiality of their account credentials.
Reviewing order details before placing an order.
Using the Bitezo platform in compliance with applicable laws and these Terms.
Changes to this Disclaimer
Bitezo reserves the right to modify or update this Disclaimer at any time. Any changes will become effective upon publication on the Bitezo platform.
Continued use of the platform after such changes constitutes acceptance of the updated Disclaimer.
Contact Us
If you have any questions regarding this Disclaimer, please contact Bitezo Customer Support through the contact details provided on our website or mobile application.